Recently, there have been many concerns raised about the cost and quality of telephone calls for inmates. Though the inmates are in prison for doing something wrong, it is often the family members that also pay the price. The quality of calls is something that is a huge concern. Many report dropped calls, problems with connections, and many hoops to jump through just to get their loved one on the other line. The telephone systems have been poor at best. However, Securus Technologies is going to change all of that.
Video Technology Will End Inmate Communication Issues
Within the past two months, this company has unveiled their plans to use video phone calls for both prisoners and their families. These types of phone calls will allow them to see their children, watch their interactions, and put a face with the voice. While it may not mean much to the people who are not affected by the prison phone systems, those who have had to struggle with communication see it as a miraculous invention.
Seeing Loved Ones On Video Screens Will Change Everything
Often it is the children that suffer the most from their parent’s incarceration. They must, oftentimes, grow up without that parent. Prison is not always the safest place to take a child. Some don’t even live close enough to make the commute each month for visitation. This type of phone calls will allow families to connect even though they are separated by miles. A child will be able to grow up knowing what their parent’s face looks like, and the prisoner will be able to share in monumental moments, like their child’s smile.
Changes Are Forthcoming
The systems are being tested right now and will be installed in prisons across the country soon. These systems should bridge the gap between communication and poor service that so many have been arguing is problematic. It will be a change in the right direction for inmate telecommunications. Since the FCC asked for an investigation into some illegal practices and mandated changes, this is something that the federal agency can get behind.